FAQ

1.What is “purchasing agent service”? How does it work? How do you charge for it?

Purchasing agent service is our core service. We purchase goods from China for our customers based on their needs and instructions. In addition, we provide services for the entire process from procurement recommendations, item inspection, storage, delivery, and after-sales service to ensure that our customers receive satisfactory items. Using our shopping agent service will provide you with a better shopping experience.

Through the FYOUBUY website, you can get what you want by using local currency for payment. The process is as follows:

1.Log in to our website and search for the item you want us to purchase for you by providing detailed item information. At this step, we will provide some relevant information such as delivery or purchasing tips/suggestions, or even help you find better options. (Link: How to use FYOUBUY)

2.Once the item arrives at our warehouse, we will inspect the item’s quality for you and store it in our warehouse. You have up to 30 days of free storage space to store your items.

3.You can choose a suitable delivery time and remind us to deliver your items to you. If you do not need to use these items immediately, we recommend that you store more items and ship them in one shipment to save on shipping costs.

4.Whether the item is in transit or has arrived at your location, our customer service will be responsible for assisting you in resolving any after-sales issues.

Customer first is our service philosophy. Additionally, we welcome customers to compare us with other service providers in the market in terms of service quality and charges.

 

 

2.Taobao also has its international version, and products can be shipped worldwide without the need for other shopping agents?

Taobao’s international version is AliExpress. However, unfortunately, as an entrepreneur, purchasing from AliExpress is not a wise decision because the prices are relatively high, and there is no profit margin.

One of FYOUBUY’s core businesses is purchasing from 1688, and our most significant advantage is that we can meet your procurement needs with competitive prices and guaranteed quality due to the price advantage of the 1688.com platform. (What is 1688?)

Of course, we also support purchasing from other Chinese e-commerce platforms, such as Taobao and Tmall in China.

Moreover, we inspect the items for customers to reduce the chance of returns or dissatisfaction. Customers can combine various items into one package to save money on shipping to overseas. Finally, but most importantly, our customer service will provide you with a pleasant purchasing experience in China. In summary, choosing us is the best option for purchasing from China.

 

 

3. I am not satisfied with your service. What can you do to help me calm down?

If you have any queries or complaints, please feel free to contact our online customer service at any time. Our working hours are from 10:00 a.m. to 7:00 p.m., Monday to Saturday (Beijing time). If we are offline, you can leave a message on our customer service using your email address, and we will respond promptly on the next working day.

In addition, please feel free to contact us via email (service@fyoubuy.com) to express your shopping experience. Our vision is to provide the best service to our customers and make them satisfied so that we do not encounter any dissatisfaction. If that is the case, we will definitely listen to our customers’ opinions and resolve related issues.

 

 

4.I am not familiar with the prices and quality of Chinese products. Can you help me?

Certainly, just let us know what you require from our customer service and contact us via email or WhatsApp. We will help you find reputable sellers, similar products with lower prices and higher quality to meet your shopping needs.

 

 

5.I want to purchase food, liquids, electronics, etc. Can they be shipped?

Don’t worry, as long as your items are legal, we will do our best to provide you with the best advice. Due to policies in certain countries/regions, some special items may have different restrictions. If you encounter such a situation, please contact our customer service for more assistance.

 

 

6.Do you have other shipping options available if standard shipping is too expensive for a large item I want to buy?

Certainly, we have established good relationships with logistics companies. For example, we have established a large parcel shipping relationship with DHL, and we will soon introduce sea freight options for our customers. By using our service, we will recommend the most suitable shipping options for your items at the most reasonable cost.

 

 

7.As a shopping agent, will you take responsibility for product quality and delivery issues?

FYOUBUY not only provides purchasing services for our customers, but we also offer powerful and efficient after-sales services, including issues with products, delivery, and any other problems you may encounter during the shopping process.

We do not shift responsibility to the seller or logistics company like other platforms do, because FYOUBUY is a reliable friend to our customers. We can provide services for our customers and we will follow up on any queries you have until your problem is resolved, because customer first is our principle.

 

 

8.What are the restrictions on the transportation of counterfeit brands, prohibited items, liquids, pastes, food, DVD/CDs, and drugs?

We provide shipping recommendations based on our experience with standard shipping, but we do not take responsibility for any packages seized by customs. Due to customs restrictions, cigarettes, alcohol, drugs, and restricted products will not be accepted for shipping. According to aviation transportation rules, food, liquids, powders, and gels require non-hazardous identification. We suggest that you do not ship large quantities of these types of products. If you have small quantities of sensitive products, you can ship them together with regular products such as clothes and shoes. For example, if you have bottled cosmetics in your package, we can try to ship the package for you if the volume of a single bottle of cosmetics is equal to or less than 100 milliliters and the total volume of the package does not exceed 200 milliliters.