Help Center

● FAQ

• What is “purchasing agent service”? How does it work? What are your fees?

  Purchasing agent service is our core service. We buy goods from China for our clients based on their needs and instructions. Additionally, we provide services throughout the entire process from purchasing recommendations, item inspection, storage, delivery, and after-sales services to ensure our clients receive satisfactory items. Using our purchasing agent service will result in a better shopping experience.

  Through the FYoubuy website, you can get what you want by paying in the local currency.

  The process is as follows:

  1.Log in to our website and search for the item you want us to purchase for you by providing detailed information about the item. At this step, we will provide some relevant information such as delivery or purchase tips/suggestions, and even help you find better options.

  2.Once the item arrives at our warehouse, we will inspect the quality of the item for you and store it in our warehouse. You have up to 30 days of free storage space to store your items.

  3.You can choose a suitable delivery time and remind us to deliver your items to you. If you do not need to use these items immediately, we recommend that you store more items and ship them in one shipment to save on shipping costs.

  4.Whether the item is in transit or has arrived at your location, our customer service will be responsible for assisting you in resolving any after-sales issues.

  Customer first is our service philosophy.

  Customers only need to pay the order cost and shipping fee. However, this does not mean that the quality of our service will be affected. On the contrary, our goal is to provide the best customer service in this field.

  Therefore, we welcome customers to compare us with other service providers in terms of service quality and fees.

  Fyoubuy’s charges

  First payment: You need to pay the purchase bill, which equals to the cost of goods + domestic shipping (if needed) + service fee (10% of the cost of goods). During the transaction, if the quantity you ordered exceeds the amount we have received, you may be asked to pay more for domestic shipping, or supplement the difference in the cost of goods to the seller to increase the price. You can first check the replenishment amount to confirm whether you need to pay for replenishment or cancel the order.

  Second payment: Pay international shipping fees. You will be charged an estimated shipping fee based on the size and weight of the purchased goods. During the packaging process, the shipping fee may be reduced due to our repackaging and consolidation. For the difference in shipping fees, we will refund it all to your purchase balance. (Package consolidation applies to items such as clothing/shoes/bags or small items.)

• As a shopping agent, are you responsible for product quality, especially delivery issues?

  Fyoubuy not only provides purchasing services for customers, but also offers strong and efficient after-sales services, including product and delivery issues. However, at present, we only provide purchasing services, and our inspection of product quality is limited to quantity, color, and some serious quality issues that we will contact the seller to help you resolve. As for the specific quality issues of the goods, it will depend on many factors such as price, seller’s credibility, domestic transportation compression, etc. We cannot be fully responsible for these.

  We do not transfer responsibility to sellers or logistics companies like other platforms, because Fyoubuy is a reliable friend to our customers. We can provide services for our customers, and we will follow up on any inquiries until your issues are resolved, because customer satisfaction is our priority.

• Why isn’t my money reflecting after I requested a refund?

  Dear user, the processing of refunds for MTN and Airtel recharges needs to be handled by Fyoubuy finance.

  Our working hours are from 03:30 to 12:30 local time (Zambia time).

  If you make a transfer during our working hours, your request will be processed in a timely manner. Whether your request is successful or unsuccessful, we will send you an email notification.

  If you send a request during our non-working hours, your transfer request will be processed the next day.

  For rejected requests, please check if you have entered the correct payment information, especially the transaction number, and then resubmit the request. If you have any questions about the recharge process, please feel free to contact us via WhatsApp at +86 180 2454 7676.

  Not quite understand recharging yet?

• How to choose good products?

  Dear customer, Fyoubuy will never recommend low-priced or second-hand products due to quality disputes. Reasonable prices can provide better quality assurance, which is the first principle of online shopping. Therefore, we do not recommend you to choose extremely cheap products to save costs, as this can easily lead to quality issues. If you encounter quality problems due to your own selection, Fyoubuy will not be responsible for it. Of course, one of the values of Fyoubuy is to help you choose affordable and reliable products.

  During your own selection process, there are some factors that can help you find good products, which you can refer to as follows:

  1.Comparatively reasonable prices

  2.Products/sellers with good buyer reviews

  3.Sellers with high reputation rankings

  4.Products with order records within 30 days

  If you don’t have an account yet, please visit: https://fyoubuy.com/login

• I want to buy a large item, but standard shipping is expensive. Do you have any other shipping options?

  Of course, we have cooperated with many logistics companies for many years. These cooperative experiences will be a powerful guarantee for us to help you solve problems. If you have difficulties in purchasing or transporting large cargo, please contact us in time. Fyoubuy will provide you with reliable services. We will find the best options for you based on the route and fees. You can email us or contact us through WhatsApp when you need to.

  Customer service email: service@fyoubuy.com

  WhatsApp: +86 15509873220

  How to arrange large item shipping？

  

• How long will it take to receive my package?

  Divided into roughly three steps: Fyoubuy procurement + sea/air transportation + loading and delivery.

  1.Fyoubuy procurement of goods: about 3-7 days.

  2.Air freight: Ordinary goods about 7-14 days, special goods 3-4 weeks.

  3.Sea freight: about 45-60 days.

  4.Loading after arrival: 7-14 days, depending on the country/region.

  Country/region	Allowable shipping methods	Time
  Zambia	By sea	45-60 Days Roughly
  	By air	7-14 Days Roughly
  Malawi	By air	7-14 Days Roughly
  Angola	By sea	40-50 Days Roughly
  	By air	7-14 Days Roughly
  Zimbabwe	By sea	50-60 Days Roughly
  	By air	7-14 Days Roughly
  D.R.CONGO	By air	7-14 Days Roughly

   

• Why is the domestic shipping fee displayed on 1688 different from that on Fyoubuy?

  When you browse products on 1688, the shipping fee you see is the lowest domestic shipping fee displayed. However, the actual shipping fee depends on the distance between the product and our warehouse. The farther the distance, the higher the shipping fee. If you purchase a large quantity/weight that exceeds the domestic shipping fee, we will charge you for the difference.

  However, when you shop on Taobao, in most cases, some sellers provide free domestic shipping services or the order quantity/weight is not too large, so there are fewer cases where you need to pay the difference.

  The reasons are as follows:

  ✅ Taobao allows sellers to charge shipping fees per item, which means that sellers can profit from domestic costs.

  ✅ Domestic shipping costs increase with the size and weight of the order.

  ✅ You have used the fastest delivery value-added service.

• What can you do to calm me down if I am not satisfied with your service?

  During the entire process of enjoying our services, if you have any doubts or difficulties, please feel free to contact our online customer service at any time. Where is the customer service?Our working hours are from 9:30 am to 6:30 pm, Monday to Saturday (China Beijing Time), which is from 3:30 am to 12:30 pm local time in Zambia. Within our working hours, we will respond promptly to all your requests.

  If we are outside of working hours, you can send us an email to leave a message. We will reply and process your request promptly on the next working day.

  Email: service@fyoubuy.com

  WhatsApp:

  +86 188 1840 0152

  +86 181 0260 4254

  +86 180 2454 7676

  +86 188 1840 0070

  We aim to provide the best service and satisfy our customers. If you are not satisfied with our service, we will listen to your feedback and make adjustments promptly. Our service philosophy is customer-oriented.

• I want to purchase food, liquids, electronics, etc. Can you ship them?

  Don’t worry, as long as your items are legal, we will do our best to provide you with the best advice. Due to different policies in different countries/regions, certain special items may have different restrictions. Please contact our customer service for more assistance.Some additional suggestions regarding shipping？

• Why can’t I find the items I previously added to my shopping cart?

  Please be reminded that you need to be logged in to your account in order to add items to your shopping cart.

• Can my siblings and I merge our packages together to save on shipping if we use different accounts to order/purchase items?

  Packages can only be processed under one account.

● Help

• Common Products Shipping Weight Estimation Inquiry Chart

    Shipping Cost Estimation Explanation Dear users, To enhance your shopping experience, the fyoubuy team is providing you with a product quality estimation form for your reference. Simply input the estimated weight we have provided into the fyoubuy shipping cost estimatio···

• What is volumetric weight?

    The cost of transporting goods may be influenced by the amount of space they occupy rather than their actual weight. This is known as volumetric (or dimensional) weight. During international transportation, volumetric weight is calculated and compared to the actual weig···

• 1688 purchasing order

  Notice Check the supplier’s minimum wholesale quantity order and other services before making a purchase. Choose sellers granted with “Trust Pass” for better protection in terms of product quality and return/exchange services. Conduct research and comparison ···

• Taobao & Tmall key word search not available recently

  Dear users, We would like to inform you about an issue regarding the search function for products on our platform. You may encounter obstacles when using keyword search within the Taobao module. We recommend prioritizing the use of the 1688 module for product searches. If you ···

• Beginner’s Guide

  Beginner’s Guidance

• Replenish payment

  Why does Fyoubuy require me to replenish after I have already paid?   The reasons may be as follows: 1.The seller’s price has changed, either due to a price increase or an issue with coupons. 2.Domestic shipping fees may be influenced by the distance between our wa···

• Logistics order

  1.What is the timeframe for me to ship the goods? 1.Purchase processing time by Fyoubuy: Monday to Friday Orders submitted between 00:00-16:00 Beijing time will be processed on the same day; Orders submitted between 16:00-24:00 Beijing time will be processed before 16:00 on th···

• Purchasing agent order

  1.Order Status Status Explanation Order Status: Goods still in China My Order—Unpaid Payment for goods not yet made My Order—In Processing Package en route to Fyoubuy China warehouse My Order—Action Required Package requires additional action, such as payment or ret···

• Refund credited to account

  1.When can I get a refund: 1.Before Fyoubuy purchases from the seller: We will fully refund your payment within 24 hours. 2.After Fyoubuy purchases from the seller: If we discover quantity, style, or serious quality issues with the goods when they arrive at the Fyoubuy wareho···

• Recharge credited to account

  1.How long does it take for MTN and Airtel recharge to be credited?   Please note that the processing of MTN and Airtel recharge is handled by Fyoubuy finance. If possible, using MTN would be faster and our working hours are from 03:30 to 12:30 local time. If you make you···
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