Add protection with FYoubuy insurance premium and receive compensation for loss or damage of goods during international delivery and protect your parcel against external factors during transit.
Please refer to our Complaint & Return Policy to report loss, damage, or missing contents of a parcel.
What is covered?
● If parcel is lost in transit, FYoubuy will either give you a full refund, or rebuy & resend your goods. A full refund includes all costs regarding your purchase including item costs, service fees, and all shipping fees. It does not, however, cover the money service fee that is used to transfer money into your FYoubuy account.
● If items in the parcel are missing, FYoubuy will refund you the cost of the item.
● If there are major physical damages to the items (such as holes in your clothes, cracked screen, etc.), FYoubuy will compensate you for items fee and domestic delivery fee.
● If the item does not work as advertised, FYoubuy will only refund you the service fee.
● If the parcel is returned to us because of delivery error, we will resend it with no additional costs. However, if it is returned to us because of refusal to comply with your country's Customs or rejection of parcel, you will be responsible for all additional costs.
Limits of Insurance
● Returned parcels for reasons involving your local customs will not be compensated. We have no jurisdiction over your country's customs.
● Returned parcels because you failed to pick up your parcels will not be compensated. You will be responsible for additional fees to have your packet redelivered.
● Insurance does not cover the durability of your items.
● If items do not work as expected, insurance will cover your service fee.
● Postal delays
● Taxes or tariffs imposed by Customs
● Detainment or confiscation of your goods by Customs
● Durability of your items, item packaging (shoe boxes, etc.)
● Any form of warranty, expiration dates, etc. of your items.
● Minor color differences in your product. If your product does not look as green as the green in the picture you saw, we are not responsible.
If my parcel is lost during the delivery, can I get compensation?
● For an insured parcel, FYoubuy will provide full compensation if the parcel lost during delivery.
● For the uninsured parcel, FYoubuy can only provide compensation for the international shipping fee. We strongly recommend you to choose insurance for your parcel.