Welcome to User Guidance

How to Purchase

  1. 1 Select Item


    Method 1

    Find the product you want to buy on Taobao / Tmall / 1688, and copy the product link and paste it in the search bar (or just copy and paste the link shared by you friend).


    Method 2

    Enter the product name in Fyoubuy's search bar and select from the recommended products provided by Taobao, Tmall and 1688. For example: hair


    Method 3

    You can search items from fyoubuy item categories

  2. 2 Submit Order


    Select item's colour, size, and quantity, then add to shopping cart.

  3. 3 Pay for Item(s) or Recharge


    Choose payment method and pay for the item and Chinese local delivery fee.

    Tips: You have 3 choices to recharge, Paypal and MTN/Airtel (for Zambian clients only) and Bank Transfer.
    It usually take 24hours to reflect to your account successfully. In order to avoid delays, please fill the correct ref. number that we provide to you in Page Recharge. Simplified procedure: Send Money(MTN/Airtel) - Do Top Up Request (Register your top up) - Fyoubuy Reflect - Pay with Balance

  4. 4 Fyoubuy Purchase


    Fyoubuy will contact the seller and purchase your ordered items. During the purchase process, you can visit Account -> Shopping orders list to check details.

    Tips: After you purchase order, you should focus on your order status at any time. If there are something problems about your orders, such as out of stock, Invalid Order, Await Replensh and other problems which need your faster reply/action. It will be reflected in Action Required page and wait for you to choose if you want to proceed, refund or any other operation. We advise you to check your order status on the next day after you place order successfully. This is very important!

  5. 5 Domestic Transport


    The seller deals the ordered items and ship it to Fyoubuy warehouse in China.

  6. 6 Fyoubuy Storage


    Fyoubuy warehouse officers will inspect the goods after the parcels reach warehouse with inspection standards (You can come to our Help center to know about the inspections standard for taobao and 1688 orders).

    Also warehouse will meassure sizes of parcels, weigh to know about item weight, will updated in system.

    1). If your goods passed the inspections, your goods will be stored in the warehouse. You can visit 'Shopping Orders' to view the items once they are stored.

    2). If your goods cannot be inspected successfully, we will update your order status on 'shopping orders', then you can do further operation like exchange, return, or refund for these problem orders.

    What do you do next?

    1). Send the stored items overseas (Step 7-10).

    2). Or purchase more and send them all together, you can combine difference parcels to sbumit shipping (Repeat Step 1-6, then Step 7-10).

    Tips: 1. We provide 90 days free storage service for your items. 2. Stock up and consolidate them to ship overseas in order to save shipping fee.

  7. 7 Domestic Transport


    Visit Shopping Orders - Submit Shipment and select items then submit for International Shipping. You can select different shipping method (Air cargo/Sea cargo/DHL).

    Tips:Please make sure that you come to My Address page and add your address at first. You can choose Lusaka/Kabwe/Kitwe/Ndola these cities if you are in Zambia for collecting your parcel.

    Tips: Some items may be restricted with a certain type of delivery. Such like powder and liquid only can be shipped by sea.

  8. 8 Pay int'l Shipping Fee or Recharge


    Pay items for what you want to delivery. You should top up at the first, if you do not have enough money in your account bill.

  9. 9 Fyoubuy Delivery


    Consolidate and combine packing parcels, reinforce package and then send to shipping company.

  10. 10 Waiting for your package to arrive


    You can track the parcel and follow its shipping progress via 'Account' - 'My Parcels'.

    Delivered & Review. If you have any question regarding to the parcel, you should report to Fyoubuy within 24hours since you collect your parcels. After Service email: ervice@fyoubuy.com, Whatsapp line: 0086 18818400070